At Africorp Refrigeration, we are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, store, and protect your data as a leading provider of refrigeration solutions, including cold rooms, freezer rooms, insulated panels, refrigerated trailers, solar-powered systems, and condensing units across South Africa and Africa.

1. Information We Collect

We may collect the following personal information when you interact with us:

• Contact Details: Name, email address, phone number, and physical address.
• Business Information: Company name, job title, and industry details.
• Interaction Data: Inquiries, service requests, or feedback submitted via our website, email, or phone.
• Technical Data: IP address, browser type, and device information when you visit our website

We do not collect sensitive personal information (e.g., biometric data) unless explicitly required for a specific service and with your consent.

2. How We Use Your Information
   We use your personal information for the following purposes:

• To provide and manage refrigeration solutions, including custom designs and turn-key projects.
• To respond to inquiries, process orders, and deliver services (e.g., nationwide and African delivery of insulated panels).
• To improve our website, services, and customer experience.
• To comply with legal obligations under POPIA and other South African laws.

We will only process your data with your consent or where legally permitted, ensuring transparency in all interactions.

3. Legal Basis for Processing

Under POPIA, we process your data based on:

• Consent: When you voluntarily provide information (e.g., contacting us for a quote).
• Contractual Necessity: To fulfill agreements for refrigeration services or product delivery.
• Legitimate Interest: To enhance our services and ensure operational efficiency, while respecting your rights.
  
  

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties assisting with delivery, maintenance, or website hosting, bound by confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights.

All data sharing complies with POPIA, and we ensure processors are equally accountable.

5. Data Security

Africorp Refrigeration implements robust security measures to protect your information, including encryption, secure servers, and restricted access controls. While we strive to safeguard your data, no online transmission is fully immune to breaches. In case of a data breach, we will notify you and the Information Regulator as required by POPIA.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined above or as required by law. Once no longer needed, data is securely deleted or anonymised.

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Access: Request confirmation of whether we hold your data and access it.
• Correction: Request updates to inaccurate or incomplete data.
• Deletion: Request removal of your data where it is no longer needed.
• Objection: Object to processing based on legitimate interests.
• Restriction: Limit how we use your data under certain conditions.

To exercise these rights, contact us. We may require verification of your identity before processing requests.

8. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy (to be developed separately).

9. International Data Transfers

As we operate across Africa, your data may be transferred outside South Africa. We ensure compliance with POPIA by using contractual clauses and security measures to protect your information during such transfers.

10. Contact Us

For privacy concerns or to exercise your rights, reach out to:

• Email: info@africorpsa.co.za
• Phone: 064 279 5353
• Address: 5 Chisel Street, Boltonia, Krugersdorp
• Information Officer: Shane Botha

You may also lodge a complaint with the Information Regulator of South Africa at inforeg@justice.gov.za if you believe we have violated POPIA.

11. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted here with the updated date. We encourage you to review this policy periodically.Thank you for trusting Africorp Refrigeration with your personal information. We are dedicated to upholding your privacy rights while delivering exceptional refrigeration solutions.

PolicyLast Updated: July 04, 2025